1. Agreement
These Terms of Service ("Terms") are a binding agreement between you ("Customer", "you") and Canyon Technologies LLC ("CanyonTechs", "we") covering your use of the CanyonTechs AI / AMP platform, marketing site, APIs, and any related agents we publish (collectively, the "Service"). By creating an account, accessing the Service, or clicking "I agree", you accept these Terms. If you do not agree, do not use the Service.
If you are entering into these Terms on behalf of an organization, you represent that you have authority to bind that organization. A separately signed master agreement (MSA) with CanyonTechs, if any, prevails over these Terms to the extent of a conflict.
2. Your account
You must be at least 16 years old to use the Service. You agree to provide accurate registration information and to keep it current. You are responsible for everything that happens under your account, including the actions of users you invite, and for safeguarding your credentials. Notify us at [email protected] as soon as you suspect unauthorized access.
3. Acceptable use
You may use the Service only for lawful purposes and in compliance with these Terms. You agree not to:
- Use the Service to develop, test, or deploy malware, exploits, surveillance tools, or anything intended to harm or surveil third parties without authorization;
- Submit logs or source code that you do not have the right to submit;
- Probe, scan, or test the vulnerability of the Service except under our published responsible disclosure program;
- Circumvent rate limits, plan quotas, or other technical restrictions;
- Resell, sublicense, or expose the Service as a competing offering without our written consent;
- Use the Service to train a model that competes with the Service.
We may suspend or terminate accounts that violate this section, with notice where reasonably possible.
4. Your data and source code
You retain all rights, title, and interest in your logs, source code, repository content, configurations, and any other data you submit to the Service ("Customer Data"). You grant CanyonTechs a limited, non-exclusive license to host, process, transmit, and modify Customer Data solely to operate and improve the Service for you, including: parsing logs, running the remediation agent, opening pull requests, filing tickets, and producing aggregated, de-identified analytics.
You represent that you have the rights and any necessary consents to submit Customer Data to the Service. We do not use your source code or logs to train third-party foundation models, and we do not train our own production models on the contents of your repositories.
Source code handling. To remediate an incident the Service clones the relevant repository into a single-use, isolated sandbox, uses it for that run, and deletes the clone when the run finishes (success or failure). We do not persist full source code beyond the lifetime of a single remediation run; the only artifacts we retain are the incident ID, the modified file path and line range, the diff, the resulting pull-request URL, and agent step logs. The agent opens a pull request for your review and cannot push to protected branches such as main. See our Privacy Policy for full retention and deletion details, and §6 for data-protection terms.
5. AI-generated output
The Service uses large language models to produce diffs, pull request descriptions, ticket text, and other artifacts ("Output"). Output is provided as a starting point for human review.
- Verification. You are responsible for reviewing every PR before merging. Treat Output the same way you would treat code from a new contributor.
- Ownership. As between you and CanyonTechs, you own Output produced for your repositories.
- No warranty of correctness. Models can hallucinate. Output may be incorrect, insecure, or unsuitable for your context. You assume responsibility for what you merge.
- License of model providers. If you use your own LLM API key, the model provider's terms also apply to that traffic.
6. Data protection
To the extent we process personal data contained in Customer Data on your behalf, you are the controller and CanyonTechs is the processor. We will process such personal data only on your documented instructions (which these Terms and your use of the Service constitute), maintain appropriate technical and organizational security measures, impose confidentiality on personnel with access, engage sub-processors only under written terms no less protective than these, and assist you with data-subject requests and breach notification. Our Data Processing Addendum (DPA), incorporating the EU Standard Contractual Clauses where applicable, is available on request and is incorporated into these Terms when executed.
7. Confidentiality
"Confidential Information" means non-public information disclosed by one party to the other that is marked or reasonably understood to be confidential, including Customer Data, our non-public pricing, security documentation, and product roadmap. The receiving party will use Confidential Information only to perform under these Terms, protect it with at least reasonable care, and not disclose it except to personnel and contractors with a need to know who are bound by similar obligations. These obligations do not apply to information that is or becomes public through no fault of the receiving party, was lawfully known before disclosure, or is independently developed. Either party may disclose Confidential Information if compelled by law, after giving notice where legally permitted.
8. Fees, billing, and refunds
Paid plans are billed in advance on a monthly cycle. Billing and payment are handled by our Merchant of Record, Paddle ("Paddle"), and may be subject to Paddle's buyer terms. All fees are quoted in USD and are exclusive of taxes; Paddle will assess and collect applicable taxes. We (or Paddle on our behalf) will provide a receipt or invoice for each cycle. Failed payments after 14 days may result in suspension.
The Starter plan is free for the features listed on the pricing page and may be discontinued, capped, or modified at our discretion. Monthly subscriptions are non-refundable. Refund requests may be submitted within 14 days of the charge as described in our Refund & Cancellation Policy. Cancellation stops future renewals; access continues until the end of the current cycle. Refunds are handled by Paddle as Merchant of Record in accordance with Paddle's refund policy.
9. Service availability
We target the SLA stated on the pricing page for paid plans. Service credits, when applicable, are your sole and exclusive remedy for downtime. We may schedule maintenance windows with at least 48 hours' notice, except for emergency security or stability patches.
10. Intellectual property
CanyonTechs owns the Service, our marks, the marketing site, our agents, and any improvements to them. Nothing in these Terms transfers ownership of our intellectual property to you. You may use our marks only as we permit in writing.
You grant us a license to use anonymous, aggregated usage information (counts, latencies, error rates) to improve the Service. Any feedback you provide may be used by us without restriction or attribution.
11. Disclaimers
EXCEPT AS EXPRESSLY STATED, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE". WE DISCLAIM ALL IMPLIED WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTY ARISING FROM COURSE OF DEALING OR USAGE OF TRADE. WE DO NOT WARRANT THAT THE SERVICE WILL BE ERROR-FREE, UNINTERRUPTED, OR FREE OF VULNERABILITIES, OR THAT REMEDIATION OUTPUT WILL BE CORRECT, COMPLETE, OR SAFE TO MERGE WITHOUT REVIEW.
12. Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA, OR GOODWILL, EVEN IF ADVISED OF THE POSSIBILITY. EACH PARTY'S TOTAL LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS WILL NOT EXCEED THE AMOUNTS PAID BY YOU TO US IN THE 12 MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR USD 100, WHICHEVER IS GREATER. These limitations do not apply to a party's indemnification obligations, breach of confidentiality, or liability that cannot be limited under applicable law.
13. Indemnification
You will defend and indemnify CanyonTechs against third-party claims, and the resulting damages, costs, and reasonable attorneys' fees, arising from (a) Customer Data, including a claim that your logs or source code infringe or misappropriate a third party's rights or that you lacked the rights to submit them, (b) your use of the Service in violation of these Terms or applicable law, or (c) your use or deployment of Output. We will defend and indemnify you against third-party claims that the Service, as provided by us and used in accordance with these Terms, infringes a US patent, copyright, or trademark, excluding claims arising from Customer Data, Output, your modifications, or combination with non-CanyonTechs technology. The indemnifying party's obligations are conditioned on prompt notice, sole control of the defense, and reasonable cooperation.
14. Export controls and sanctions
You represent that you are not located in, and will not use the Service from, a country or region subject to comprehensive US sanctions, and that you are not on any US government restricted-party list. You agree to comply with applicable export-control and sanctions laws and not to submit to the Service any data whose transfer is prohibited by those laws.
15. Termination
Either party may terminate these Terms at any time. You may cancel from inside the console. We may suspend or terminate your account for material breach (including non-payment), for prolonged inactivity, or to comply with law. On termination, your right to use the Service stops immediately; we will retain your data for 30 days to enable export, after which it will be deleted in line with our Privacy Policy. Provisions that by their nature should survive (including §§4, 7, 10–14, 16–19) survive termination.
16. Force majeure
Neither party is liable for any delay or failure to perform (other than payment obligations) caused by events beyond its reasonable control, including acts of God, natural disaster, war, terrorism, civil unrest, labor disputes, governmental action, internet or utility failures, or failures of third-party providers or upstream LLM endpoints.
17. Changes to the Service or Terms
We may update the Service or these Terms from time to time. Material changes to these Terms will be emailed to your account address and posted here at least 14 days before they take effect. Continued use after the effective date is acceptance. If you do not agree to a change, your remedy is to stop using the Service and cancel your subscription.
18. Governing law and disputes
These Terms are governed by the laws of the State of California, USA, without regard to its conflict-of-laws principles. Any dispute will be resolved exclusively in the state or federal courts located in Contra Costa County, California, and you and CanyonTechs consent to personal jurisdiction there. The UN Convention on Contracts for the International Sale of Goods does not apply.
19. Miscellaneous
These Terms (together with any documents they incorporate, such as the Privacy Policy and an executed DPA or MSA) are the entire agreement between the parties on this subject and supersede prior discussions. If any provision is held unenforceable, the remainder stays in effect and the provision is modified to the minimum extent necessary. A party's failure to enforce a provision is not a waiver. You may not assign these Terms without our written consent, except to a successor in a merger or sale of substantially all assets; we may assign these Terms to an affiliate or successor. There are no third-party beneficiaries. Notices to you may be sent to your account email; notices to us go to [email protected].
20. Contact
Questions about these Terms? Reach us at [email protected] or +1 925 795 1944.
Canyon Technologies LLC
795 Winterside Circle
San Ramon, CA 94583, USA
+1 925 795 1944
If you need a redlined MSA, a signed DPA, or a Business Associate Agreement, contact us at [email protected] — we're happy to negotiate for paid plans.